Frequently asked questions

Everything about Oldscent.

Answers to common questions about our products and ordering process.

Do I need an account to place an order?

No. You can select products, add them to cart and submit an order request as a guest.

Can I order more than one item?

Yes. You can add multiple items to the cart and adjust quantities before checkout.

Is online payment required?

No online payment is collected through this website. The Oldscent team will communicate the applicable payment process.

What happens after I submit an order?

The order is recorded and an acknowledgement is sent to the email address you provide, subject to email delivery.

What products can I explore?

The collection includes fragrance oils, aroma diffusers, scent machines, HVAC scenting devices and related scenting solutions.

How can I get help choosing a product?

Use Contact Us to describe your space or requirements, or reach the team using the listed contact channels.